Last updated: 21 October 2026
Short answer: For a small Indian team, the main free CRM plans are Zoho CRM Free (up to 3 users, 5,000 records), Odoo One App Free (unlimited users, one app), Bitrix24 Free (shown as Rs. 0 for 1–2 users, 5 GB) and HubSpot’s free CRM (free with no expiration date, no credit card required). Freshsales no longer shows a free plan; it offers a 21-day trial. When you outgrow free, the cheapest confirmed rupee option for a 5-person team is Bitrix24 Basic at Rs. 1,910 a month for the whole organisation (billed annually).
Prices checked 21 Oct 2026 on each vendor’s official pricing page (linked below).
Free CRM plans compared
| Zoho CRM Free | Odoo One App Free | Bitrix24 Free | HubSpot free CRM | |
|---|---|---|---|---|
| Users | Up to 3 | Unlimited | “1–2 users” | Check with the provider |
| Records | 5,000 across all modules | Not stated | Not stated | Check with the provider |
| Storage | 1 GB per organisation | Up to 100 GB on Odoo Online | 5 GB | Check with the provider |
| Main features | Leads, deals, contacts, tasks, workflows, reports, mobile app | One app (e.g. CRM) plus the apps it depends on | Deals, contacts, tasks, calendars, chat and video | Check with the provider |
| Data export | Up to 10 exports free | Check with the provider | Check with the provider | Check with the provider |
| Check with the provider | Check with the provider | WhatsApp listed on paid Standard plan only | Check with the provider | |
| Time limit | Free forever | Free forever (per Odoo) | Free | Free with no expiration date |
| Source | Zoho | Odoo | Bitrix24 | HubSpot |
The free plans
Zoho CRM Free
Zoho says its free edition supports up to 3 users and 5,000 records, with no trial period. It includes leads, deals, contacts, workflows, reports and the mobile app. You can export data up to 10 times for free, and use 5,000 API calls a day (Zoho pricing).
- Fits: a 2–3 person sales team that wants a proper pipeline and may grow into a paid Zoho plan.
- Limits: the 3-user cap and 5,000 records; only 10 free exports, so plan your exit early.
- Paid tiers are covered in our Zoho CRM pricing in India guide.
Odoo One App Free
Odoo lets you use one app free, for unlimited users, “forever”, including apps that app depends on. Hosting on Odoo Online is free with storage up to 100 GB (Odoo pricing).
- Fits: a team with more than 3 people that only needs the CRM app.
- Limits: add a second main app (for example invoicing) and you move to a paid plan for all users.
Bitrix24 Free
Bitrix24 India lists a free plan at “Rs. 0 for 1–2 users” with 5 GB storage, basic CRM (deals, contacts), tasks, shared calendars, chat and video calls (Bitrix24 prices).
- Fits: a one- or two-person business that also wants tasks and chat in one place.
- Limits: very small user count; email integration, telephony and WhatsApp features appear on paid plans.
HubSpot free CRM
HubSpot says its free CRM is free with no expiration date, and no credit card is required (HubSpot CRM). For user, contact and feature limits, check with the provider.
Freshsales: no free plan now
Freshworks’ CRM pricing page shows Growth, Pro and Enterprise plans and a 21-day trial, but no free plan.
Open-source CRM: free to use, but not free to run
Open-source CRMs have no licence fee, but you run them yourself:
| Product | Licence | Source |
|---|---|---|
| SuiteCRM | AGPL-3.0 | suitecrm.com |
| EspoCRM | AGPL-3.0 | espocrm.com |
| Odoo Community | LGPLv3 | Odoo editions |
What you pay for when you host it yourself: a server or hosting plan, setup, updates, backups, and any paid extensions. None of these vendors publishes a self-hosting cost, so get quotes before you start.
EspoCRM also sells a hosted cloud version in US dollars: Basic is $15 per user a month with a minimum of 3 users, and there is a 30-day free trial (EspoCRM pricing). Odoo lets you switch between Community (open source) and Enterprise (licensed) at any time.
Choose open source if you have a developer or IT partner to install and maintain it. Otherwise, a hosted free plan such as Zoho CRM Free or Odoo One App Free is simpler.
What it costs when you outgrow free
| Next step up | Price | Billing | Tax note |
|---|---|---|---|
| Bitrix24 Basic (5 users, per organisation) | Rs. 1,910/month billed annually; Rs. 2,990 billed monthly | INR | Bitrix24 says taxes such as GST may apply |
| Odoo Standard (per user) | Rs 725/user/month billed yearly; Rs 950 monthly | INR | Not stated on page |
| Zoho CRM Standard (per user) | ₹800/user/month billed yearly; ₹1,300 billed monthly (confirm on Zoho’s India site) | INR | Zoho says GST is charged in addition |
| Freshsales Growth (per user) | $9/user/month billed annually | USD shown | Check with the provider |
Worked example, a 5-person team for 12 months:
- Bitrix24 Basic (annual): Rs. 1,910 × 12 = Rs. 22,920 for the whole team, before tax. If 18% GST is added, Rs. 27,045.60.
- Odoo Standard (yearly): 5 × Rs 725 × 12 = Rs 43,500 before tax. If 18% GST is added, Rs 51,330.
Confirm on your invoice whether GST is added; vendors state it only in general terms. Odoo also shows a first-year discount for initial users (Rs 580 instead of Rs 725), so year 2 costs more.
For a full cost method, see how to calculate SaaS costs.
Free plan traps
- User caps: Zoho stops at 3 users, Bitrix24 Free at 1–2.
- Export limits: Zoho allows 10 free exports. Check the others before you load data.
- One-app rule: Odoo is free only while you use one app.
- Features on paid tiers only: email integration, telephony and WhatsApp often sit on paid plans (Bitrix24 lists them there).
- Support: free plans usually get less help. Check with the provider.
- WhatsApp: if your leads come on WhatsApp, read our WhatsApp Business API pricing guide, because API messaging has its own costs.
Spreadsheet vs free CRM
A shared spreadsheet is still enough if:
- One person handles all leads.
- You have fewer than a few dozen open leads.
- You don’t need reminders or a history of calls.
Move to a free CRM when leads are missed, two or more people follow up, or you need to see who is handling what. See also how to build a lean tool stack.
Choose…
- Zoho CRM Free if you have up to 3 users and want a full sales pipeline.
- Odoo One App Free if you have more than 3 users and need only CRM.
- Bitrix24 Free if you are 1–2 people and want CRM plus tasks and chat.
- Paid from day one if you need WhatsApp, telephony or more than the free caps.
What users commonly report
Based on public reviews (paraphrased, summarised 21 Oct 2026). Reviews often cover the whole product, not only the free plan.
- Zoho CRM: users commonly report good value and deep customisation, and that it works well with other Zoho apps. Common complaints are a steep learning curve, a cluttered interface, slower support on free and lower tiers, and occasional bugs.
- Odoo: users commonly praise how far the suite can grow beyond CRM. Complaints repeat about slow support (including from Indian users), hard setup that often needs a partner, unclear implementation quotes, and costs rising once more apps are added.
- Bitrix24: users commonly like having chat, video, tasks and CRM in one place at low cost. Complaints repeat about slow support, bugs, lag and a cluttered interface. Some users say free limits are reached quickly.
- HubSpot: users commonly report it is very easy to use and a good free starting point. The main complaint is the price jump to higher paid tiers, with advanced reports and automation locked behind them.
- Freshsales (paid only now): users commonly describe it as light and easy, with some complaints about bugs, limited reporting and billing or cancellation.
What this means for you: whichever plan you pick, test support and data export before your team depends on it.
Next step
Read how to choose a CRM or try the CRM Selector.
FAQs
Which CRM is completely free?
Zoho CRM Free (3 users) and Odoo One App Free (unlimited users, one app) say they are free forever. Bitrix24 also has a free plan.
Is Zoho CRM free for small businesses?
Yes, for up to 3 users and 5,000 records.
How many users can use a free CRM?
Zoho: 3. Bitrix24: 1–2. Odoo: unlimited on one app. HubSpot: check with the provider.
Can I export my data from a free CRM?
Zoho allows up to 10 free exports. For others, check with the provider.
Do free CRMs connect with WhatsApp?
Not confirmed for any free plan. Bitrix24 lists WhatsApp on its paid Standard plan.
Are CRM prices in India charged in rupees?
Zoho, Bitrix24 and Odoo show rupee prices. Freshsales shows USD. For HubSpot, check with the provider.
Is GST charged on CRM subscriptions?
Zoho says GST is charged on top; Bitrix24 says GST may apply. Check your invoice.
Is there a 100% free CRM?
Yes, several vendors say their free plans have no time limit. Zoho CRM’s free edition is “free forever” for up to 3 users. HubSpot says its free CRM is “100% free with no expiration date”. Bitrix24 shows a free plan for 1–2 users, and Odoo says One App Free is free for unlimited users, forever. Open-source CRMs are free to licence, but hosting them costs money.
Sources and checked dates
All checked 21 Oct 2026:
- Zoho CRM free edition: https://www.zoho.com/crm/free-crm.html
- Zoho CRM pricing: https://www.zoho.com/crm/zohocrm-pricing.html
- Odoo pricing: https://www.odoo.com/pricing
- Bitrix24 India prices: https://www.bitrix24.in/prices/
- Freshsales pricing: https://www.freshworks.com/crm/pricing/
- HubSpot free CRM: https://www.hubspot.com/products/crm
- SuiteCRM: https://suitecrm.com/
- EspoCRM: https://www.espocrm.com/ and https://www.espocrm.com/pricing/
- Odoo editions: https://www.odoo.com/page/editions
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